Frequently Asked Questions

How do I place an order?

  1. Enter your address and zip code and click on “FIND ME FOOD”
  2. If you already have an account, please log in, or you can create a new account
  3. Enter your address and zip code
  4. Browse restaurants or enter a cuisine type to narrow the choices
  5. Select the restaurant you’d like to enjoy and build your order
  6. Continue to checkout and select a payment method (Cash or Credit)
  7. Relax for 45 – 60 minutes & enjoy!

What are your hours of operation?

We are open Mon - Thur: 8am - 9pm and Fri - Sun: 8am - 10pm<

Can I order from multiple restaurants for one delivery?

Yes, but you will need to meet the minimum order requirements for each restaurant and a delivery fee is charged for each additional restaurant. Also, it will generally take 15-30 minutes longer than the time quoted online to coordinate the deliveries from 2 different restaurants.

I have a large catering order, how much notice do you need?

For office meetings and special events, we suggest that you order 24 hours in advance. We can do same day catering orders but for orders of more than 10 entrees or time-specific orders, ordering at least 1 1/2 hours in advance will minimize delays.

I have comments/questions about my order. Should I call the restaurant?

No, unless it’s a very specific question about how the food is prepared or about the special of the day, please direct all questions or comments to PugetSound2Go.

When I select my ZIP Code/Area, my delivery fee is higher $4.99, and the estimated delivery time is really long. Why is that?

This means that you are located more than 5 miles or 15 minutes from the restaurant. We can still coordinate a delivery for you given a higher minimum order, delivery fee, and delivery times.

I don’t live in your service area. Can I still order from you?

We are continuously expanding our service area. Depending on the order amount, exact location, and how much notice we are given, we may be able to serve you. Any deliveries outside of the service area will be handled on a case-by-case basis.

Is it necessary to tip the driver?

Gratuity is not included in the food price or delivery fee. Our drivers pride themselves in the service that they provide, and if you are satisfied, please consider rewarding them accordingly. If you feel that your service was inadequate, please contact us using the "Contact Us" page as a guide, so that we can do our best to address the issue and ensure excellent service on future orders.